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HTTP Request as a Workflow Action

Updated

This is an action to initiate HTTP requests to external systems. A typical use case involves initiating a request to the ticketing tool (Freshdesk, Zendesk, Servicenow, etc) for ticket creation where your organization’s IT processes are handled.

 

Steps to creating HTTP Request Action


Step 1: In the Action step, choose HTTP Request and enter the cURL request in the text box.

Step 2: The supported variables are highlighted below the text box.

Step 3: The cURL request can be tested prior to moving forward with the setup to ensure that the response is as expected.

Step 4: The action status and the response is available in the workflow run history log.

Sample cURL Requests

Zendesk:

Ticket Creation Request

curl --location 'https://{domain}.zendesk.com/api/v2/tickets.json' \
--header 'Content-Type: application/json' \
--header 'Authorization: Basic {add token}' \
--data-raw '{
        "ticket": {
          "subject": "IT helpdesk - Onboarding Request",
          "comment": {
            "body": "The following user needs to be added on 1password: @Email @location"
        },
    "assignee_id": "902343506386"
        
      }}'

 

Freshdesk:

Ticket Creation Request

curl --location 'https://{domain}.freshdesk.com/helpdesk/tickets.json' \
--header 'Content-Type: application/json' \
--header 'Authorization: Basic {add token}' \
--data-raw '{ "helpdesk_ticket": { "description": "Details about the offboarding request...", "subject": "Support Needed...", "email": "tom@outerspace.com", "priority": 1, "status": 2 }, "cc_emails": "ram@freshdesk.com,diana@freshdesk.com" }'

 

ServiceNow:

Ticket Creation Request

curl --request POST \
  --url https://{domain}.service-now.com/api/now/table/incident \
  --header 'Accept: application/json' \
  --header 'Content-Type: application/json' \
  --user 'USERNAME:PASSWORD' \
  --data '{
    "short_description": "Exit Procedure",
    "description": "Remove all application access to the following user @email",
    "urgency": "2",
    "impact": "2",
    "caller_id": "john.doe"
  }'

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