Integrating ServiceNow with Josys enables the IT Admin to view and manage accounts.
Key benefits
When you integrate Josys with ServiceNow, you can:
- View: List of user accounts, including their status, and MFA enabled.
- Perform actions: Add, inactivate, or delete user accounts.
Note: Josys supports multiple ServiceNow integrations.
Prerequisites
Before you begin with the integration, make sure that you have:
- A ServiceNow admin account.
- The Client ID, Client Secret, and Admin URL.
Get the Client ID and Client Secret
Step 1: Log in to ServiceNow using an account with admin privileges. Click on the All tab, and then click Application Registry.
Step 2: Click New.
Step 3: Select Create OAuth API endpoint for external clients.
Step 4: Enter a suitable Name for identifying the Client ID and Client Secret. Click the Submit to proceed.
Note: Keep the Client Secret field blank; the code will get automatically generated.
Step 5: Copy the Client ID and Client Secret, as you will use them in the further integration steps.
Step 6: Open the All menu and search for System Security. Click the Roles tab, and select Admin.
Step 7: Extract the admin URL from the page's URL.
Steps to Integrate
Step 1: Select Service Now from the App Catalog in the Apps section.
Step 2: Provide a suitable Label for identification. Enter the Admin Credentials, Admin URL, and Client ID.
Step 3: Enter the Client Secret Key copied in the earlier section. Click Next to proceed.
Step 4: After the integration is complete, allow some time for data synchronization. Now, view and perform actions from the Managed Apps in the Apps section.
