Integrating Freshservice with Josys enables the IT Admin to view the user accounts.
Key benefits
When you integrate Josys with Freshservice, you can view a list of user accounts, including their status, roles, and occasional agent status.
Note: Josys supports multiple Freshservice integrations.
Prerequisites
Before you begin with the integration, make sure that you have:
- A Freshservice admin account.
- A Starter, Growth, Pro, or Enterprise plan.
- The Subdomain and the API Key
Locating the API Key
Step 1: Log in to Freshservice using an admin account. Select Profile settings from the User menu.
Step 2: Copy the API Key to use later in the integration steps.
Steps to Integrate
Step 1: Select Freshservice from the App Catalog in the Apps section.
Step 2: Provide a suitable Label for identification. Enter the Subdomain in the respective field.
For example, in the URL https://yoursubdomain.freshservice.com, yoursubdomain is the subdomain.
Step 3: Enter the API Key copied in the previous section. Click Next to proceed.
Step 4: After the integration is complete, allow some time for data synchronization. You can now view and perform required actions from the Managed Apps in the Apps section.
