Integrating FreshDesk with Josys enables IT Admins to view accounts.
Key benefits
When you integrate Josys with FreshDesk, you can view a list of user accounts, including details such as status, roles, occasional agent, ticket scope, agent type, and timestamp of the last login.
Note: Josys supports multiple FreshDesk integrations.
Prerequisites
Before you begin with the integration, make sure that you have:
- A FreshDesk admin account
- The Subdomain URL and the API Key
- The Enterprise plan, the growth plan, or the pro plan.
Locating the Subdomain and API Key
Step 1: Log in to FreshDesk using an admin account. From the User Profile options, click Profile Settings.
Step 2: Click View API Key.
Note: Confirm the Captcha to view the API Key.
Step 3: Copy the API Key for later use in the integration steps.
Steps to Integrate
Step 1: Select FreshDesk from the App Catalog in the Apps section.
Step 2: Provide a suitable Label for identification. Enter the Subdomain in the respective field.
For example, in the URL https://example.FreshDesk.com, the example is the subdomain.
Step 3: Enter the API Key as copied in the previous step. Click Next to proceed.
Step 4: After the integration is complete, allow some time for data synchronization. You can now view and perform required actions from the Managed Apps in the Apps section.
