Integrating Zendesk with Josys enables the IT Admin to view and manage accounts.
Key benefits
When you integrate Josys with Zendesk, you can:
- View: List of user accounts, including their status, roles, group, email verification status, timestamp of account creation and last sign-in, user group, and status of two-factor authentication.
- Perform actions: Create, suspend, or delete user accounts.
Note: Josys supports multiple Zendesk integrations.
Prerequisites
Before you begin with the integration, make sure that you have:
- A Zendesk admin account
- A Subdomain
Steps to Integrate
Step 1: Select Zendesk from the Apps Catalog in the Apps section.
Step 2: Provide a suitable Label for identification.
Step 3: Enter the Subdomain in the respective field. For example, if the URL is https://example.zendesk.com, then the example is the subdomain. Click Next to proceed.
Note: You should only provide the subdomain here, and not the full URL.
Step 4: Log in to Zendesk using an account with admin privileges. Follow the guided steps to authorize Josys and complete the integration process.
Step 5: After the integration is complete, allow some time for data synchronization. You can now view and perform required actions from the Managed Apps in the Apps section.
